Cox Communications Sucks Again

Starting with yesterday I have not been able to access my Cox Communication e-mail account. Mind you, I am paying them +$65/mo for the Internet access they provide.

Here is what they promise. Yet, I cannot get to my e-mail account at all.

WebMail

Logging in here will allow you to:

• Access up to 10 email accounts with 2GB of storage space each
• Compose new messages to contacts from your Address Book
• Manage SpamBlocker and other advanced email tools
• Search for current and saved messages

Please click here if you are a customer in the following states: Arkansas, Connecticut, Georgia, Florida, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Nebraska, Ohio, Oklahoma, Rhode Island and Virginia

Learn more about Cox High Speed Internet.

And this is what the alert says.

Our teams are making progress in our email service restoration efforts. Through our investigation, we have isolated the cause of the failure to the email system platform which ultimately affected both the primary and secondary failover (back-up) systems. Currently, all incoming messages are queued in our system and we expect to deliver messages to customers on a rolling basis as we bring the systems back online. Teams across all levels of our organization remain intensely focused on the restoration efforts. Unfortunately, we do not expect services to be restored today. We do understand the impact this is having on our customers, which is why we have deployed every resource possible to working this issue. While we are focused on restoring email access as quickly as possible, the multiple components and processes that make up our email system require care, and some time, to bring them back online. Our next scheduled update is 3:00 pm, however we will update this alert with new information as we have it.

Need I say more than the fact that Cox is the worst 'utility providers' company I am dealing with?

I hate having to do business with this company but they are a virtual monopoly in this city.

I Hate Cox Communications

Cox Communications (CC) is my cable and satellite provider. For cable TV (+digital receiver) and internet I pay -with taxes and all- about $157/mo. For internet alone I pay about $55/mo.

A few days ago Cox sent the following message to me.

It has the subject line 'Important Notice Regarding Your Cox Email'.

Dear Valued Customer, We are writing to notify you that Cox recently experienced a technical disruption to our email services.  While email services have been restored, some of your emails older than 150 days cannot be recovered to our servers. We value you as our customer, and apologize for any inconvenience this may have caused.   If you have any questions regarding this matter, please contact us at 877-897-2470. Sincerely, Cox Communications

Needless to say, this is infuriating. I am paying Cox for access to an email account that is not public. In addition to restricting the size of my e-mail box to 2 GB now Cox has decided that I cannot keep messages for more than 150 days. 

Many e-mail providers are totally free and you get to have at least 10 GB of space but a company that I pay money for this basic service cannot fulfill its obligations. To add salt to injury they pretend in their communication that it is not even their fault.

I contacted Cox customer service to try to have my e-mail box restored and they told me that there is nothing they can do to recover my messages. Amazing. This is one of the reasons I thoroughly hate Cox Communications.

Cox Communications is arrogant, behaves like a de-facto monopoly, and restricts -via monopoly pricing- the free flow of information in this country.